davew wrote:
Long and the short of it is there is just a basic list of excuses - presented as reasons - to further rip us off...and so not about 'relative risk' at all ?!
EDIT: The other thing of note -for those unaware- is that No Claims Discount protection no longer actually protects your No Claims Discount....
In that if you have an incident/accident even though it is no fault of yours you will still lose some of your No Claims Discount......
So perhaps 'protection' just means something else now in small-print 'insurance-world' ?
The simple fact is the person on the phone doesnt set the premium and are indeed just providing "excuses". They cant see inside the algorithm, but they are likely to be aware of the various things that feed into it. I'm not really sure what else you expect them to say? Would you prefer they just shrugged and said "no idea"?
The premiums are derived mathematically based on the various criteria you provide. Its entirely about relative risk, which is why you pay more if you live in an area with lots of theft or drive a vehicle that gets nicked a lot, or are in a demographic that crashes their cars more etc etc.
The insurance industry lost money in 2021/2022. Rising costs mean they need to pay out more to settle claims, that money comes from the people paying for the insurance. They are not a charity, and ofcourse, if their costs are higher than their income, they are going to respond by raising prices. Also supply constraints over the last few years mean repairs take longer so they end up paying out more in hire car fees etc, or even moving to write cars off because the repairs will take too long.
As for the NCD protection, that is almost certainly explained in the policy booklet. Different insurers will apply different metrics as to how they deal with NCD if you have a claim. Some insurers only remove a set number of years even if its completely unprotected. Further, the fact you've had a claim will cause a significant increase to the base premium before the discounts are applied, so your still going to be paying more, even with all your NCD.
1994 Range Rover 4.6 HSE - Rough, but has an MOT!
2000 Audi A4 1.8T Quattro - Long term weekend car, 'slightly' modified...
2022 Skoda Enyaq - EV daily driver.