As Scotty always did me right, I will just say that having met him a couple of times, he did try to make a sincere effort to run his business until life got in the way.........Job, family, lack of space in new home ....The whole thing.
Couple that with a few vociferous customers who blamed him when they could not work out their other issues.......He burned out, and bailed.
Had he shut down as he wanted, when he wanted, none of the ugliness would have happened.
It was his good buddy ToadHall who encouraged him to keep on when his heart (and head) was no longer in it, and his time for it was non existent.
Oh, Marty, it does not excuse him for not replying to you, however, I had a conversation with him about your data.
His "friend" at LR completely failed to come through for him as promised, and he said he was very embarrassed by the situation........
In any event, as I said, he did very well by me and many others for a long time. He certainly should have shut it down a year earlier.
Just saying, there is a back story to everything.........