I am inclined to agree at this point as they are clearly a bit delusional..........Sad really as they seemed to be a decent company. Their Neil Huggett, whoever he is should not be interfacing with customers as he is clearly not informed enough to do so. Whoever is feeding him erroneous information should, IHO, also be sacked!
Nevertheless, I am giving them a bit more rope, to see just how high they wish to hang :)
Anyone near Ledbury, Herefordshire that wants to pop round and show them what a P-38 tank top looks like?
They need help!
Here is my response to them: (It will be interesting to see how they respond)
Aloha Neil,
Yesterday? Sorry, no e mail, and no spam from you yesterday.
This is a tank, of whichever style, which looks like the GEMS model.
New or old does not enter into it. It is the wrong tank.
FURTHER, the cap for a P-38 Range Rover has remained the same for ALL years in ALL markets from 1995 through 2002.
The tank I ordered has provisions for the Throttle body return line, the radiator air bleed return line
as well as the overflow discharge line. That is 3 (THREE) small nipples by my count. This tank has only 2.
As there is physically no way for coolant to escape in case of an overheat, sending a screw cap would be useless, as the neck
has no provision for blow off.
So, the only way to sort this is to send me the correct tank which I ordered.
I have no idea how you have "since found " anything as i was assured by Jessica that you were changing designs,
thus out of stock, but I would be put on a list......
You further delayed by stating your "Welder was out sick"
By this logic, I have one of the first "New design" tanks manufactured, so there could really be no "we have since found"
I have posted a query on 2 Range rover forums and confirmed that the P-38 has only ever had a Black screw on pressure cap.
In all markets world wide. For your reference this is an PCD000070
So, the only solution that is going to satisfy me will be a replacement tank that matches Jessica's description as using the stock cap.
In other words: The tank i ordered and paid for.
Thank you for your prompt action to resolve this. Your company is highly regarded by the Range Rover community.
I will hope this was just a minor shipping error and can be rectified, and that I will be able to report that your customer
support is as reputed.
So far I have been frustrated, disappointed, and now insulted..........I would really like to be just plain satisfied
Regards,
Tom
I seem to be stuck on British machinery:
2002 4.6HSE "Bolt" - First P-38 Most reliable car I have owned. Go figure?
2002 4.6HSE "Borrego" Edition. Back on air and loving it! (Now moved on to a new caretaker)
2000 4.6 HSK "Fang" Wife's daily driver. all original
1985 Classic with Tdi300 Diesel conversion "Outback special" Australia
1982 Waveney Class Ex RNLI Lifeboat
1952 Austin Champ (My first car in 1975) Hawaii
1953 Austin Champ Just for fun! Australia (Sold to mate in Vic)