We've been waiting for confirmation from the liquidators on what to do going forward, but we're tired of keeping you in the dark. As some of may you know, we are sad to announce the closure of Britcar UK after 15 years of trading.
Unfortunately, a series of events meant the business, in its current state, is no longer sustainable. As Duncan wanted to retire, we planned to sell the business in 2020 and invested heavily to improve it as advised by the person interested. Unfortunately, COVID then hit and our planned purchase fell through earlier this year. The issue was then compounded by extremely high shipping rates around the world, and a multitude of issues with import duties and taxes after Brexit that led to a decline in international trade.
We believed we could trade out of the situation if we made enough cuts, and indeed were able to yield a slight profit for two months. That is, until the next disaster hit us.
In early October, 2 weeks after Scarlett took over to try and turn the business around, our credit card provider contacted us to inform us that the e-commerce platform we were using had massive security issues and we had 30 working days to launch a whole new website and backend or cease trading.
We had no choice but to opt for an off-the-shelf website and try to modify it to our needs. Scarlett worked alone on this every night and day, and we launched it with over 400,000 products on the 9th of November. However, we immediately experienced issues with processing orders and receiving goods. There was also a limit on the number of redirects we could have, cutting our organic google presence overnight, which made 50% of our sales.
Already being in a precarious position financially, and with these issues compounding the problem, it was evident that we were close to trading insolvently. We made the decision to stop taking payments on 24th November, and shipped out all the parts we had available for customers.
We are so sorry to be letting some of you down. Please apply to Paypal and your credit card companies for a refund. For those who paid by other means, please await further instructions from the liquidator once they have decided the next steps.
One day, when we sort out a new and improved website, we hope to be able to return again but for now, we want to thank you for your custom and support over the years - it made all the difference. Thank you for choosing Britcar UK.