Mazz1 wrote:
Would like to query what has been done but do not want to end up arguing with them.
I would ask for a written estimate/proforma for the work done detailing all work down, as specifically as possible. What did they do and why did they do it etc.h
I'm a warranty claim admin for a truck dealership and my job day in, day out is writing up repair work in sufficient detail to justify the repairs so that the manufacturer pays out.
An example of what what I mean would be :
Connected to "name of diagnostic machine" and checked for errors.
Found error code "blah blah"
Checked so and so and whatsit for "suspected issue"
Found "specific issue" with the whatsit
Replaced faulty whatsit and test
Found fault still present
Check the doobery
Etc etc until the fault is found, backed up with evidence and documented to be fixed.
If they do this for you and are truthful you should be able to identify things they've done that haven't helped (and shouldn't have to pay for).
You can also show the work done so far to someone else that actually knows what they're doing and get their opinion and the work done so far. They might look at it and say "looks fair" or "what they're claiming here is impossible and they're lying" etc
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